The major bonus of this certification is that participants have an option to attend an in-person training session with an ITIL expert. If there isn’t a training nearby, you can self-study for the final exam using the ITIL Foundation book, offered both online and in hard copy. The second section talks about networking, troubleshooting network-related https://remotemode.net/ issues, and mastering the most useful commands. The ” course breaks down each tool in the ServiceHub suite and explains how support reps can use each feature to save time with automation. By having employees complete this course, they’ll be able to quickly and efficiently onboard your new help desk software without reaching out to customer support.

All of these questions can help you ensure you’re working with a trusted provider who will continue to provide excellent service for years to come. In addition, pay special attention to any certifications and training unique to your industry, products or services, and ensure that your team has the necessary certifications in those areas. While a help desk provider with general experience can offer some benefit, there’s no substitute for experience within your industry.

Do You Really Need a Help Desk Certificate?

And by providing ongoing training and testing to agents, we ensure that the highest standards are kept up day-in and day-out, so you—and your patients—can have peace of mind. While not every help desk will have all of these, they’re important to look out for and ask about, and can give you clear insight into the focus on training and compliance of each potential call center provider. When a course is complete, reps receive credible certifications symbolizing their mastery of help desk software. IT Certificate graduates who also pass the CompTIA A+ certification exams will earn a dual credential from CompTIA and Google.

Grow with Google is an initiative that draws on Google’s decades-long history of building products, platforms, and services that help people and businesses grow. We aim to help everyone – those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses. This program also prepares you for the CompTIA A+ exams, help desk engineer the industry standard certification for IT—you’ll earn a dual credential when you complete both. In this program, you’ll learn in-demand skills that will have you job-ready in less than 6 months. CompTIA Network+ isn’t just ideal for those who want to get into tech support, but for anyone who sees a future for themselves in IT. This is because it covers concepts such as network security and best practices for cybersecurity.

Top 10 IT Support & Help Desk Courses, Classes & Certifications Online in 2024

The Google IT Automation with Python Certificate costs $49 per month on Coursera after an initial 7-day free trial period. At about 10 hours of study per week, many learners complete a Google Career Certificate in three to six months. The Google IT Support Certificate costs $49 per month on Coursera after an initial 7-day free trial period. Developed by Johns Hopkins University and hosted on Coursera, this fully online program provides the skills you need to find entry-level IT jobs in healthcare. In addition, having a help desk certificate may also qualify you for higher pay or promotions within your current company.

The best way to prepare for the exam is to study from a comprehensive course book or online course that covers all of the topics on the exam. Additionally, it is important to practice with sample questions and take practice exams so that you can become familiar with the format of the exam. It typically takes around 6-12 months to complete all the necessary exams in order to obtain the MCSE certification.

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There is a list of courses available that serve as a great starting point to learn how to respond to common help-desk requests, perform desktop or IT support, and triage and solve issues in record time. The certificates were created to equip learners with theoretical and practical knowledge and real-life problem-solving skills to be successful in entry-level jobs or achieve career advancement. It typically takes between four to six months of study time to prepare for the ACSP certification exams depending on experience level and familiarity with Apple products. To get certified, candidates must pass both exams within one year of each other with a score of 70% or higher on each exam in order to be awarded the ACSP credential from Apple Inc.

As you consider the next move in your IT career, check back with CompTIA to learn more about your job prospects and how to get there. Following the activity of industry leaders on social media or YouTube can be an effective way to keep up-to-date. This practice can help you discover in-demand skills employers are currently interested in. You can also join relevant communities and forums to connect with other professionals in your industry.

The HubSpot Customer Platform

There are quite a few certification courses available online that can help train candidates for these support and customer service positions. These courses can provide a solid base that aspiring reps can use to apply for entry level jobs or serve as continued education for even the most veteran of support managers who want to brush up on what’s new. Technical Support Jobs include roles as Maintenance Engineers, Help Desk Operators or Applications Support Specialists. There are several trainings and certification courses available online that train candidates for these IT Support and customer service positions.

• An additional perk of this certification is that its entirely self-paced so you can complete the course on your own time.
• According to the National Bureau of Labor Statistics, the demand for support specialists will increase by around 10 percent through 2026, faster than the average of basically all other occupations.
• It typically takes between four to six months of study time to prepare for the ACSP certification exams depending on experience level and familiarity with Apple products.
• Throughout the course, students will see the actual tools that they’ll use every single day while working as help desk technicians.
• To get an MTA certification, you must first register for an exam through the Microsoft Learning website.